Attendees
10 Executives
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Connecting like-minded business professionals and a powerful solution providers in luxury.
10 Executives
4 Hours
1 x Topic
Medallia
Customer experience has been a permanent strategic priority for most CEOs and CMOs over the last 20 years. And, in the aftermath of the global pandemic, 89% of organisations now say customer experience transformation is KING.
Customers now expect experiences that exceed their expectations no matter where, how or when they interact with your brand. With an increasingly complex mixture of channels, touchpoints, products and services, compounded by shifts in customer behaviour and preferences; how do organizations best set themselves up to deliver customer experience transformation and gain market share in 2022 and beyond?
Join this session to learn how:
● Leading organisations are listening and acting in real-time to understand behavioural and experiential blind spots
● Mindset shifts are required to evolve from being ‘outside in’ to being ‘inside out’
● Taking small steps now will deliver experiences your customer wants and create lifetime customer value
● Data analytics can be leveraged to deliver true customer experience transformation
Specialist industry audiences and speakers geared toward the same objectives.
Moderated to shape the content together and spark insightful discussions.
Relaxed informal environments to naturalise conversations to build relationships.
Enjoy the personal attention of an intimate group of business leaders.
Engage in professionals on scoped topics/trends relevant to you and your organisation.
Hosted in easily accessible hotspot business locations around the globe.
For me, it's always very challenging to meet delegates of a high-level. It's pretty challenging to get attention from delegates such as CMOs and Heads of Marketing. So having them all in the same place and also having a full diary of 1-2-1 meetings. It's incredibly useful.
We have been meeting people that we wouldn’t usually get to meet. We’ve met with vice presidents of very big organisations, something that probably would have taken quite some time in terms of sales and marketing. That is a huge advantage to this sort of setup.
The most valuable part of the Inspired Summit has been learning a lot more about the L&D and HR space – some of their challenges, aspirations and some of the key trends – so that we can sell more effectively to those people.
