Virtual Roundtable
Information Security

Ping Identity: Securing the Modern Retail Ecosystem: From Checkout to Call Centre

This closed-door virtual roundtable brings together leaders from UK orgs retail to discuss how to continuously verify trust across both customer and workforce journeys. We’ll explore how leading retailers are strengthening fraud prevention, securing helpdesk and recovery moments, governing seasonal and third-party access, and reducing operational risk, all without adding friction that drives cart abandonment or customer churn. The session will focus on practical strategies to protect revenue, reduce cost-to-serve, and build trusted digital experiences across the retail ecosystem.
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April 23, 2026
UK & Ireland
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Discussion Points

Securing Revenue Without Adding Checkout Friction

How are UK retailers balancing fraud prevention (ATO, loyalty abuse, refund fraud,deepfakes) with seamless digital and in-store experiences? Where does traditional MFA create more harm than good?

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Protecting High-Risk Moments: Helpdesk, Refunds & Account Recovery

WithAI-driven impersonation and social engineering on the rise, how should retailers rethink verification in call centres and digital self-service flows to prevent abuse without slowing customer support?

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Governing Seasonal & Third-Party Workforce  Access at Scale

How can retailers reduce insider risk and overprovisioned access across seasonal staff,distribution partners, and outsourced customer service teams while improving productivity and audit readiness?

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Unifying Identity Across Omnichannel Retail

What does a “single view of identity” look like across ecommerce, mobile apps, POS,loyalty systems, and partner platforms? How can identity orchestration reduce both security gaps and operational complexity?

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Protect the Sale. Protect the Brand. Protect the Trust.

UK retailers are operating in a high-pressure environment: thin margins, rising fraud, AI-driven scams, loyalty abuse, seasonal workforce churn, and increasing scrutiny under GDPR and payment security regulations. At the same time,customers expect seamless, omnichannel experiences, from mobile and web toin-store and call centre, without friction.

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“It's great to get the condensed meetings together. So it's actually quite useful from a time perspective for us to be able to do that. And actually, we've had an opportunity to appear out of one of the meetings. So it's great that that could potentially fund the entire event for us. And, now, that propels us to want to do more of these events with you.”
Robin Wright
Senior Account Executive, Fortra
“I think there's been some really good presentations particularly around you know, everyone's talking about AI, but what does that really mean? There have been some good conversations around how we mesh AI with human interaction to make sure we're getting the best of both worlds.”
Andy Piper
CISO - Investment Bank, Barclays
“This is the 3rd event we’ve done with Inspire Business Media. And what I'm starting to see is that whilst we may pick up opportunities that can benefit our business in the short term. I'm starting to see real long term benefits and building relationships as I'm walking through the room. It's not just about meeting somebody and doing a meeting and generating a new project or a new opportunity. It's really meeting people that can amplify our message. And I think that's gonna drive a lot of value for our business long term.”
Andy Mullings
Global Director, Bluprintx
“The people who have been attending on the buyer side have definitely been the type of stakeholders that we would like to engage with as vendors. These are decision makers. These are influencers. These are high level ROI conversations. It’s been amazing.”
Yoav Lebens
UK Country Manager, OX Security
“The value to Devoteam of sponsoring this event has been an opportunity to present to the delegates, but also to have a number of really high quality 1 on 1 meetings with, with business and tech leaders from the UK. Some really inspirational people delivering some fantastic transformations. So it's been really good to talk to them.”
Richard Andrews
Managing Director UK&I, DevoTeam
“You know, for me, coming to an event like this has a huge impact, not only on my ability to build my personal brand a little bit, which is always really, nice thing for me to be able to do, but also in just taking away these really, really insightful moments from other people who are in the trenches as well and being able to implement them in my team.”
Heather Hurd
Senior Director, Content Marketing, FIS Global
“The opportunity to speak to people both from a kind of one to one networking standpoint, over a coffee, face to face is really useful, really powerful to be able to swap those sort of war stories around how we're encountering challenges and how we're kind of overcoming them.”
Ben Trethowan
CISO, BRIT Insurance
“I've had some great conversations today, talking to suppliers. 1 of them has made me think about some of the security aspects that I have within my own organisation. We have a good comprehensive security program going on, where we are at the moment. But there's been a few moments where it's made me think, have I got these things covered?”
Vicky Higgin
CDIO, Cityfibre
“Bring lots of water because you're gonna talk a lot. I think, it's just great to kind of get out and meet people and to see what other people are doing and go with an open mind because you'll actually learn a lot and you'll find people, I suppose, that have synergies with you and what you're trying to achieve.”
Michelle Kearns
Head of IT - Boots Ireland
“The network that we've established and built today, always goes a long way into having better conversations, getting better insights with the people we work with, and ultimately just delivering better all around service. So it's been a really great day and I highly recommend it to anybody as well.”
Marco Oliver
Co-founder & CEO at Configur
“It's helping us to meet with key CISO target audiences that we would typically only dream of trying to meet in a typical financial year. So having 10 guaranteed meetings as part of the conference agenda has really, really helped us boost the pipeline and start those conversations.”
Chris Whelan
UK Regional Marketing Lead, NCC Group
“I think for me personally, for an organisation that is quite legacy, it's great to take forward some of the best practice that we've seen from other, speakers and and sessions today, really going away to look at how we can sort of drive the AI journey within our own business and how we can use data better to leverage, really insightful decision making.”
Neil Shah
IT & Digital Director, Arriva UK Trains
“As an attendee, the value I've got from attending this is actually speaking and meeting with like minded people. I think it's really interesting, having conversations about what you do in your day job and being able to compare it with others. And from that, you end up solutionising over a conversation or over food and drinks.”
Goher Mohammed
Group Head of IT Security, L&Q
“I think the product demos are really good, and I’ve enjoyed that. It educates me on what's happening in technology. Also I like to know what's happening behind people's day jobs in a similar role to mine. And so hearing some of the presenters speak about what they're facing as their challenges, they resonate with me.”
Mike Samra
CTO, The AA

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Why Attend?

Why Attend?

CoConnect with senior industry professionals in an intimate setting. Build valuable relationships that can lead to future business opportunities and collaborations.

Insightful Discussions

Engage in deep, meaningful conversations on key industry topics. Gain fresh perspectives and actionable insights from thought leaders and peers.

Tailored Content

Participate in discussions specifically designed to address your business needs and challenges. Benefit from content that is relevant and immediately applicable to your organisation.

Strategic Takeaways

Leave with practical strategies and ideas to implement in your business. Enhance your approach and drive growth with insights gained from the roundtable discussions.

About the Hosts

Ping Identity is a leading provider of identity and access management (IAM) solutions that help organisations securely connect users, applications, and devices. Its platform enables capabilities such as single sign-on (SSO), multi-factor authentication (MFA), and identity security, helping businesses protect data while delivering seamless digital experiences.

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