The “Connected Customer”: Leveraging Omnichannel Insights to Drive Personalised Experiences


With an increasingly complex mixture of channels, touchpoints, products, and services, compounded by shifts in customer behaviour and preferences; how do organizations best set themselves up to deliver personalized customer experiences in today’s omnichannel world? Medallia’s Solutions Consultant, Ben Carmichael discusses this and shares his insight on the topic.

Masterclass from CMO Inspired Summit | Syon Park, London March 7th 2023

Watch the full masterclass below