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The Future of Sales: How AI and Automation are Redefining Relationship-Driven Growth

Discussion Points
Loyalty Under Threat: Safeguarding High-Value Accounts and Experiences: What controls are retailers putting in place to protect loyalty programmes, stored value, and high-risk accounts from fraud - while preserving the convenience and rewards customers expect?
Securing the Supply Chain: Managing Third-Party Identity Risk: Retailers depend on vast supply and distribution networks, but weak third-party controls can lead to breaches that disrupt operations, impact revenue, and erode customer confidence. Third-party risk is now your biggest cyber threat. How are you reassessing identity risk across your partner ecosystem to safeguard continuity and customer trust?
The Experience–Security Balance: Where are retailers finding success in reducing friction without raising risk? We’ll discuss practical ways to streamline digital journeys without compromising customer trust or operational integrity.
The Future of Sales: How AI and Automation are Redefining Relationship-Driven Growth
Sales leaders today face a paradox: customers expect hyper-personalized experiences, yet sales teams are under constant pressure to scale faster with fewer resources. This session explores how AI-powered automation is transforming the sales cycle—freeing reps from repetitive admin work, surfacing real-time buyer insights, and enabling relationship-led selling at scale.
Agenda
Welcomed attendees are integrated into a curated networking space, fostering direct interactions for ice-breaking and relationship-building before engaging in substantive, collaborative discussions.
Shifting to a sit-down discussion with drinks, this promotes open, thoughtful dialogue on a set topic agenda, aimed at fostering collaboration and deepening connections in a relaxed, supportive setting.
The evening culminates with a luxury meal, offering exquisite cuisine in an elegant setting, enhancing networking opportunities, and providing a memorable experience that strengthens professional bonds among attendees.
The finale features a wrap-up and Q&A session, where sponsors address the roundtable, followed by drinks and networking, enabling direct engagement and planning of actionable next steps in a collaborative environment.
Why Attend?
Exclusive Networking
Insightful Discussions
Tailored Content
Strategic Takeaways
About the Hosts
Pipedrive is a global sales CRM and pipeline management platform designed to help teams focus on the actions that drive deals forward. Trusted by over 100,000 businesses in 175+ countries, Pipedrive combines intuitive design with powerful AI-driven automation to eliminate busywork, surface real-time insights, and accelerate growth. From prospecting to closing, Pipedrive enables sales professionals to work smarter, build stronger relationships, and consistently hit revenue targets.
