NiCE/ Capgemini: From AI Ambition to Insurance Advantage: Driving Trust, Growth, Efficiency and Compliance Across CX
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Discussion Points
Can automation actually build customer trust and protect the human moments, rather than replace them?
If people, systems and workflows worked proactively as one, what would you do differently for the customer — and would that unlock growth, retention, or lower cost to serve first?
What would it take to prove an automation programme drives top-line growth, not just cost reduction?
From AI Ambition to Insurance Advantage: Driving Trust, Growth, Efficiency and Compliance Across CX
An Executive Roundtable Dinner hosted by NiCE and Capgemini
Insurers everywhere are under pressure to do two things at once: grow the book and take cost out of it, all while keeping the trust of customers, boards and regulators intact. Most organisations have automation success stories in a single system. Fewer can point to a customer journey where people, systems and workflows work together, proactively, across a renewal, a claim or a life event.
This intimate dinner brings together senior insurance leaders — from CX, claims, underwriting, digital and risk — for an honest, conversation-led discussion about what it really takes to scale AI from pilot to production, drawing on named, quantified results from across the insurance sector.
Agenda
Welcomed attendees are integrated into a curated networking space, fostering direct interactions for ice-breaking and relationship-building before engaging in substantive, collaborative discussions.
Shifting to a sit-down discussion with drinks, this promotes open, thoughtful dialogue on a set topic agenda, aimed at fostering collaboration and deepening connections in a relaxed, supportive setting.
The evening culminates with a luxury meal, offering exquisite cuisine in an elegant setting, enhancing networking opportunities, and providing a memorable experience that strengthens professional bonds among attendees.
The finale features a wrap-up and Q&A session, where sponsors address the roundtable, followed by drinks and networking, enabling direct engagement and planning of actionable next steps in a collaborative environment.
About the Hosts
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Why Attend?
Exclusive Networking
Insightful Discussions
Tailored Content
Strategic Takeaways
Venue Information
Situated in the heart of Marylebone Village, this elegant venue offers a refined and intimate setting for our exclusive event.
Attendees and sponsors will enjoy a sophisticated dining experience in a private room, designed to foster meaningful conversations and connections. The Marylebone Hotel is renowned for its exquisite cuisine, crafted by top chefs to provide a memorable culinary journey.
The hotel's chic, contemporary decor, combined with exceptional service, ensures a seamless and enjoyable evening. Join us at The Marylebone Hotel for a roundtable dinner that blends culinary excellence, elegant ambiance, and the vibrant charm of central London.
