Feedzai: How to Secure Customer Onboarding in the Age of AI
Discussion Points
How has onboarding fundamentally changed in the age of AI?
For years, banks invested heavily in digitising onboarding to reduce friction, improve conversion and strengthen compliance. Generative AI, sophisticated fraud, synthetic identities, mule networks and rising customer expectations are changing what “good onboarding” looks like.
- How are AI-powered fraud and financial crime changing assumptions held for the past decade?
- What new attack vectors concern organisations most?
- Which traditional controls are becoming less effective?
- Is digital onboarding “solved”, or are we entering a new phase?
Where has the industry succeeded — and how do we balance experience and trust?
Banks have invested billions in digital onboarding over the last decade.
- Where has the industry genuinely succeeded?
- Where are the biggest gaps that remain?
- How should organisations balance customer experience and trust?
- Can organisations simultaneously reduce friction and improve risk outcomes?
- What does “smart friction” look like?
- How can richer data and real-time decisioning improve both conversion and protection?
What should the onboarding platform of the future look like?
Looking ahead to the next three to five years.
- Should onboarding become a continuous capability rather than a one-time event?
- How important are orchestration, reusable data, AI and cross-functional collaboration?
- What investments will matter most over the next three to five years?
- If you were starting again today, what would you build differently?
- What advice would you give to organisations planning the next generation of onboarding?
How to Secure Customer Onboarding in the Age of AI
Moderator: Imy (Feedzai)
For years, banks have invested heavily in digitising onboarding to reduce friction, improve conversion and strengthen compliance. But the landscape has shifted dramatically. Generative AI, increasingly sophisticated fraud, synthetic identities, mule networks and rising customer expectations are changing what “good onboarding” looks like.
This session brings together practitioners from banking, consulting, and technology to discuss building trusted customer relationships from the very first interaction to every transaction after.
Agenda
Welcomed attendees are integrated into a curated networking space, fostering direct interactions for ice-breaking and relationship-building before engaging in substantive, collaborative discussions.
Shifting to a sit-down discussion with drinks, this promotes open, thoughtful dialogue on a set topic agenda, aimed at fostering collaboration and deepening connections in a relaxed, supportive setting.
The evening culminates with a luxury meal, offering exquisite cuisine in an elegant setting, enhancing networking opportunities, and providing a memorable experience that strengthens professional bonds among attendees.
The finale features a wrap-up and Q&A session, where sponsors address the roundtable, followed by drinks and networking, enabling direct engagement and planning of actionable next steps in a collaborative environment.
About the Hosts
Feedzai is a global leader in AI-native financial crime prevention, partnering with many of the world’s leading banks to protect billions of transactions in real time. Its RiskOps platform combines advanced machine learning, network intelligence, and orchestration capabilities to help institutions detect and prevent fraud and financial crime while reducing customer friction.
By enabling secure data collaboration and adaptive decisioning at scale, Feedzai supports banks in moving from reactive fraud management to proactive, intelligence-driven prevention.
Feedzai is hosting this private dinner roundtable to facilitate open, peer-level discussion among senior executives on building trusted customer relationships from the first interaction through every transaction after.
Why Attend?
Exclusive Networking
Insightful Discussions
Tailored Content
Strategic Takeaways
Venue Information
Situated in the heart of Marylebone Village, this elegant venue offers a refined and intimate setting for our exclusive event.
Attendees and sponsors will enjoy a sophisticated dining experience in a private room, designed to foster meaningful conversations and connections. The Marylebone Hotel is renowned for its exquisite cuisine, crafted by top chefs to provide a memorable culinary journey.
The hotel's chic, contemporary decor, combined with exceptional service, ensures a seamless and enjoyable evening. Join us at The Marylebone Hotel for a roundtable dinner that blends culinary excellence, elegant ambiance, and the vibrant charm of central London.
