From Hype to Impact: Turning AI into Enterprise Value - Nasstar
Overview
In this CIO Inspired Summit masterclass, Sean Morris, Chief Technology Officer, and Jack Fisher, Solutions Architect, both of Nasstar, cut through the hype to unpack what it actually takes to drive value from AI. Many organisations have invested heavily in the technology without yet seeing the business benefits, and the session focuses on why.
Drawing on Microsoft's Frontier Firm research, the speakers describe a shift from isolated pilots to organisations built around intelligence on tap, human-agent teams and AI-driven workflows. They outline what differentiates the organisations making progress from those struggling, share customer examples such as an agent-driven digital signage proof of concept for Fennec, and stress that the starting point should be the business problem, not the technology.
Key takeaways
- McKinsey research frames the opportunity as a 20% upside on revenue-generating activity and 20% less cost through efficiency.
- Gartner posits that by 2028 at least 50% of day-to-day decisions will be made autonomously.
- Success depends on a strategic approach, senior leadership engagement, understanding your tech estate and identifying the right agent use cases.
- People change is critical: Nasstar uses Prosci's ADKAR methodology, with phased pilots, early adopters and a champions network across the whole organisation.
- Work from both ends at once: start with your people at the bottom while looking for high-value use cases from the top down.
