How to Boost your Soft Skills for Greater Business Impact, Customer Experience & Employee Engagement


In this informative, fun, and high-energy session, Microsoft’s Head of Customer Advocacy Marketing Pamella Barotti shares practical tips, techniques, and exercises to help you boost your Soft Skills for greater Business Impact, Customer Experience, and Employee Engagement, all based on the latest scientific research and coaching techniques.

To successfully drive business impact, deliver a great customer experience, and boost employee engagement, marketers must master their soft skills, particularly as they progress in their careers and become more senior. In their roles, marketers must clearly communicate ideas, present marketing strategies, manage suppliers, attract and nurture talent, and influence stakeholders across all levels, which require strong soft skills.

A masterclass from our CMO Summit at Syon Park, London on October 20th, 2022.