How to be a Customer-Centric CIO


Vanya Sharma is the Global Technology Director of Dentsu, bringing two decades of experience and expertise in driving major transformation programs, improving efficiency, business partnering, and accelerating innovation. She focuses on digital transformation enabled by platform organization and agile processes with focus on improving customer centricity. 

In this interview, we asked Vanya about the importance of empowered IT teams in improving customer experience, how to develop strong customer partnerships and the ways in which customer centric strategies can improve the businesses performance.

Vanya will be discussing this more at our Inspired CIO Summit on the 17th of November to find out more click here

To listen to the full interview, please click below.