Roudtable
Marketing

Twilio Segment Roundtable Dinner: Emerging Trends in Customer Personalisation

Join Twilio Segment for an exclusive roundtable dinner focused on the latest trends in customer personalization. Explore how AI and data activation are transforming customer profiles, enabling businesses to deliver personalized experiences and drive growth effectively.
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November 13, 2024
UK & Ireland
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Discussion Points

Explore how marketing leaders are harnessing AI, data warehouses, and emerging trends in personalization to create complete and accurate customer profiles, enabling more targeted strategies and informed business decisions.

Emerging Trends in Personalization: Examining how personalization and targeting strategies are evolving with the rise of AI and innovative data usage.

Building Accurate Customer Profiles: Identifying the critical elements needed for a "complete" and "accurate" customer profile to drive informed business decisions.

Data Warehouse’s Role in Profile Activation: Understanding how data warehouses support the development and activation of customer profiles for personalized marketing efforts.

Emerging Trends in Customer Personalisation: Building Complete Customer Profiles with AI and Data Activation

Customer profiles are a powerful tool for businesses looking to understand and engage their customers more effectively. By leveraging unified profiles, companies can create personalised experiences, improve customer satisfaction, and drive growth - but it can be difficult to figure out where to start.

Join Segment for a candid, in-person roundtable discussion around creating complete, accurate customer profiles across tools, systems, and departments, while learning practical methods of using your CDP to align every team on a single view of the customer.

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“The opportunity to speak to people both from a kind of one to one networking standpoint, over a coffee, face to face is really useful, really powerful to be able to swap those sort of war stories around how we're encountering challenges and how we're kind of overcoming them.”
Ben Trethowan
CISO, BRIT Insurance
“This is the 3rd event we’ve done with Inspire Business Media. And what I'm starting to see is that whilst we may pick up opportunities that can benefit our business in the short term. I'm starting to see real long term benefits and building relationships as I'm walking through the room. It's not just about meeting somebody and doing a meeting and generating a new project or a new opportunity. It's really meeting people that can amplify our message. And I think that's gonna drive a lot of value for our business long term.”
Andy Mullings
Global Director, Bluprintx
“I think for me personally, for an organisation that that is quite legacy, it's great to take forward some of the best practice that we've seen from other, speakers and and sessions today, really going away to look at how we can sort of drive the AI journey within our own business and how we can use data better to leverage, really insightful decision making.”
Neil Shah
IT & Digital Director, Arriva UK Trains
“The people who have been attending on the buyer side have definitely been the type of stakeholders that we would like to engage with as vendors. These are decision makers. These are influencers. These are high level ROI conversations. It’s been amazing.”
Yoav Lebens
UK Country Manager, OX Security
“I've had some great conversations today, talking to suppliers. 1 of them has made me think about some of the security aspects that I have within my own organisation. We have a good comprehensive security program going on, where we are at the moment. But there's been a few moments where it's made me think, have I got these things covered?”
Vicky Higgin
CDIO, Cityfibre
“You know, for me, coming to an event like this has a huge impact, not only on my ability to build my personal brand a little bit, which is always really, nice thing for me to be able to do, but also in just taking away these really, really insightful moments from other people who are in the trenches as well and being able to implement them in my team.”
Heather Hurd
Senior Director, Content Marketing, FIS Global
“I think there's been some really good presentations particularly around you know, everyone's talking about AI, but what does that really mean? There have been some good conversations around how we mesh AI with human interaction to make sure we're getting the best of both worlds.”
Andy Piper
CISO - Investment Bank, Barclays
“As an attendee, the value I've got from attending this is actually speaking and meeting with like minded people. I think it's really interesting, having conversations about what you do in your day job and being able to compare it with others. And from that, you end up solutionising over a conversation or over food and drinks.”
Goher Mohammed
Group Head of IT Security, L&Q
“The value to Devoteam of sponsoring this event has been an opportunity to present to the delegates, but also to have a number of really high quality 1 on 1 meetings with, with business and tech leaders from the UK. Some really inspirational people delivering some fantastic transformations. So it's been really good to talk to them.”
Richard Andrews
Managing Director UK&I, DevoTeam
“Bring lots of water because you're gonna talk a lot. I think, it's just great to kind of get out and meet people and to see what other people are doing and go with an open mind because you'll actually learn a lot and you'll find people, I suppose, that have synergies with you and what you're trying to achieve.”
Michelle Kearns
Head of IT - Boots Ireland
“It's great to get the condensed meetings together. So it's actually quite useful from a time perspective for us to be able to do that. And actually, we've had an opportunity to appear out of one of the meetings. So it's great that that could potentially fund the entire event for us. And, now, that propels us to want to do more of these events with you.”
Robin Wright
Senior Account Executive, Fortra
“I think the product demos are really good, and I’ve enjoyed that. It educates me on what's happening in technology. Also I like to know what's happening behind people's day jobs in a similar role to mine. And so hearing some of the presenters speak about what they're facing as their challenges, they resonate with me.”
Mike Samra
CTO, The AA
“The network that we've established and built today, always goes a long way into having better conversations, getting better insights with the people we work with, and ultimately just delivering better all around service. So it's been a really great day and I highly recommend it to anybody as well.”
Marco Oliver
Co-founder & CEO at Configur
“It's helping us to meet with key CISO target audiences that we would typically only dream of trying to meet in a typical financial year. So having 10 guaranteed meetings as part of the conference agenda has really, really helped us boost the pipeline and start those conversations.”
Chris Whelan
UK Regional Marketing Lead, NCC Group

Agenda

18:15 pm
19:00 pm
Arrival and Networking

Welcomed attendees are integrated into a curated networking space, fostering direct interactions for ice-breaking and relationship-building before engaging in substantive, collaborative discussions.

19:00 pm
19:45 pm
Roundtable Discussion and Drinks

Shifting to a sit-down discussion with drinks, this promotes open, thoughtful dialogue on a set topic agenda, aimed at fostering collaboration and deepening connections in a relaxed, supportive setting.

19:45 pm
21:30 pm
3 Course Meal

The evening culminates with a luxury meal, offering exquisite cuisine in an elegant setting, enhancing networking opportunities, and providing a memorable experience that strengthens professional bonds among attendees.

14:00 pm
14:05 pm
Welcome Address & Moderator Introduction

The event kicks off with a brief welcome address, setting the tone for the session. Participants will be introduced to the moderator, who will outline the objectives and format of the roundtable, ensuring a smooth transition into the main discussion.

21:30 pm
22:20 pm
Wrap Up, Q&A, Drinks and Networking

The finale features a wrap-up and Q&A session, where sponsors address the roundtable, followed by drinks and networking, enabling direct engagement and planning of actionable next steps in a collaborative environment.

6:15 pm
7:00 pm
Arrival and Networking
7:00 pm
7:45 pm
Roundtable Discussion and Drinks
7:45 pm
9:30 pm
3 Course Meal
2:00 pm EST
2:05 pm EST
Welcome Address & Moderator Introduction
9:30 pm
10:20 pm
Wrap Up, Q&A, Drinks and Networking

Venue Information

Situated in the heart of Marylebone Village, this elegant venue offers a refined and intimate setting for our exclusive event.

Attendees and sponsors will enjoy a sophisticated dining experience in a private room, designed to foster meaningful conversations and connections. The Marylebone Hotel is renowned for its exquisite cuisine, crafted by top chefs to provide a memorable culinary journey.

The hotel's chic, contemporary decor, combined with exceptional service, ensures a seamless and enjoyable evening. Join us at The Marylebone Hotel for a roundtable dinner that blends culinary excellence, elegant ambiance, and the vibrant charm of central London.

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Why Attend?

Exclusive Networking

Connect with senior industry professionals in an intimate setting. Build valuable relationships that can lead to future business opportunities and collaborations.

Insightful Discussions

Engage in deep, meaningful conversations on key industry topics. Gain fresh perspectives and actionable insights from thought leaders and peers.

Tailored Content

Participate in discussions specifically designed to address your business needs and challenges. Benefit from content that is relevant and immediately applicable to your organisation.

Strategic Takeaways

Leave with practical strategies and ideas to implement in your business. Enhance your approach and drive growth with insights gained from the roundtable discussions.

About the hosts

The Twilio Segment CDP brings a modern customer data foundation to the messaging, email, customer service, voice and video interactions you power through Twilio.CustomerAI has the potential to revolutionize customer engagement. But AI is only as good as the data you give it. The Segment CDP gives you AI-ready data for the most insightful, precise, intelligent results.

Apply to Attend

Interested in joining us? Apply to attend and be part of our upcoming event. We're excited to see you.
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Event Packages

Networking Breakfast Host
Presentation/Discussion Host
Pre-Event Advertising
Access to Attendee Profiles
1-to-1 Introductions
Representative Passes
Online/Hard-Copy Branding
Contact Details + Attendee Research
Bronze
19000 AED
Networking Breakfast Host
Presentation/Discussion Host
Pre-Event Advertising
Access to Attendee Profiles
1-to-1 Introductions
6
Representative Passes
1
Online/Hard-Copy Branding
Contact Details + Attendee Research
Introductions Only
Inspired
37000AED
Networking Breakfast Host
Presentation/Discussion Host
Pre-Event Advertising
Access to Attendee Profiles
1-to-1 Introductions
14
Representative Passes
2
Online/Hard-Copy Branding
Contact Details + Attendee Research
Introductions Only
Masterclass
80,000AED
Networking Breakfast Host
Presentation/Discussion Host
Pre-Event Advertising
Access to Attendee Profiles
1-to-1 Introductions
20
Representative Passes
4
Online/Hard-Copy Branding
Contact Details + Attendee Research
All Attendes
Investment Level
EU Partner Package
US Partner Package
Cost Per Round Table (EU)
Cost Per Round Table (US)
SQLs
1 RT
EU Partner Package
£30,000
US Partner Package
$40,000
Cost Per Round Table (EU)
£30,000
Cost Per Round Table (US)
$40,000
SQLs
10
2 RT
EU Partner Package
£56,000
US Partner Package
$72,000
Cost Per Round Table (EU)
£28,000
Cost Per Round Table (US)
$36,000
SQLs
20
4 RT
EU Partner Package
£100,000
US Partner Package
$127,000
Cost Per Round Table (EU)
£25,000
Cost Per Round Table (US)
$31,750
SQLs
40
6 RT
EU Partner Package
£132,000
US Partner Package
$154,000
EU Partner Package
£22,000
Cost Per Round Table (US)
$25,650
SQLs
60
8 RT
EU Partner Package
£160,000
US Partner Package
$186,000
EU Partner Package
£20,000
Cost Per Round Table (US)
$23,250
SQLs
80
10 RT
EU Partner Package
£180,000
US Partner Package
$210,000
US Partner Package
£18,000
Cost Per Round Table (US)
$21,000
SQLs
100
Individual Roundtable Package
Minimum of 10 Delegates - Criteria
3 - 5 Discussion Points Selected
Feature Across Marketing Activities
3 Course Meal for your Representative
No Competitors in the Room
Edited Video Interview with 1 Rep